Frequently Asked Questions
Q: HOW LONG WILL IT TAKE TO GET MY ORDER?
A: We will begin production on your order as soon as it’s placed- literally creating and sewing your clothing articles just for you! Since all of our clothing is custom made, we ask for up to 5 weeks for fashion production before shipping your order out. As soon as your order ships, you’ll receive an email letting you know it’s on the way!
Q: CAN I RETURN/EXCHANGE MY ORDER?
A: We know how important it is to love the fit and feel of each item in your wardrobe. If you
have any concerns about your order, please contact us at firstname.lastname@example.org within 30 days
of your purchase.
If you don’t love your May Designs dress or skirt, please email email@example.com to let us know. Due to the custom nature of our products, we can offer store credit for returns/exchanges for items that have never been worn/washed, but we cannot offer cash refunds. Once we receive the item(s) you want to return/exchange, we will send you a May Designs credit to use on our website toward another purchase.
We want your order is perfect! If there is a quality issue or if you were sent the wrong item(s), please email firstname.lastname@example.org with your order number and a clear photo of the item(s).
Q: CAN I CANCEL MY ORDER?
A: We begin production as soon as orders are received, so once an order has been placed, the order is final. Be sure to double check that your cart is PERFECT before completing your order :) All orders zoom over to our printer immediately after they are placed and we are unable to remove it from the rest of the production process.
Q: WHAT IF I WANT A PATTERN THAT’S NOT AVAILABLE?
A: Our spring capsule collection offers 16 patterns that we love! This is our first fashion debut and we are excited to get your feedback on this offering! If you want a pattern you don’t see, feel free to email email@example.com to let us know. This is a limited edition, so stock up on these beauties while you can, because we will be launching new silhouettes and patterns in the Fall!